Frequently Asked Questions

What materials do you use ?

We use solid 18 karat gold, diamonds, and gemstones. We source the best natural stones available for our price range from reputable suppliers in the industry. Please note that natural stones, especially colored stones, are often treated to enhance color or clarity, and some treatments are undetectable. The stones that we use may or may not have been treated. 

Can I customize my jewelry ?

You may customize many of our pieces with a personalized engraving or with additional diamonds. We also offer many lengths and sizes for all our jewelry. 

If you don't see what you're looking for, feel free to send us an email and we will try our best to fulfill your wishes.

How can I learn more about my jewelry ?

You can find more information on the featured materials and stones through links on the product page. We aim to educate our clients and help them choose their ideal piece of jewelry. Many of our links refer you to external websites that provide detail on specific materials or stones. We try to reference GIA material where possible as they are widely used as an industry standard but may refer to other sources if we think it is more relevant. We are not affiliated with GIA (with the exception of our own educational background) or any other authority that we refer to and are not responsible for the content on these external websites.

When will I receive my order ?

Because our items are made to order, it takes 3-4 weeks from the order date to handcraft each piece to your specifications and ship. It is possible for orders to be completed before the allotted window, and we will ship orders as soon as they are complete.

Orders placed during holiday season or when there is a high volume of orders may take longer than usual. Customers will be notified if this is the case.

Please refer to our shipping page for more details.

Do you ship internationally ?

For now, we only ship within the U.S. 

HopShopGo offers an effective international shipping solution for our customers, by shipping from the US to anywhere in the world. We are in no way affiliated with this vendor, and all sales under this method are final.

Please refer to our shipping page for more details.

Do I pay sales tax ?

Sales tax is applicable on all orders shipped within California.

How should I care for my jewelry ?

Your jewelry should be cleaned by a jewelry specialist every year so that it continues to look its best.

In between professional cleanings, gently clean your gold jewelry with the cleaning cloth provided with your purchase. Use the inner portion of the cloth to remove tarnish, and the outer portion to buff surfaces. For routine cleaning, use mild soap and water, or a non-abrasive cleaner. 

You may clean diamonds with a soft brush, and pearls with a very soft clean cloth. Do not use cloth provided on pearls or on other soft, porous stones.

Store and protect your jewelry in its original pouch and box. Proper care will ensure that your clove & ele jewelry lasts for generations.

Where can I buy  c l o v e  &  e l e  products ?

Our products are currently only available to order through our website. If you wish to further customize our products and do not see your preferred option available, please contact us